This Medical Affairs Manager / Sr. Manager will oversee aspects of HCP and patient engagement related to Call Center management and Medical Information. They will be responsible for the provision of up-to-date, accurate and balanced information on products to internal and external customers, build and support workflows that seamlessly integrate the Medical Information Call Center with external patient supply and access Call Center(s), and coordinate with Quality Assurance and Pharmacovigilance globally. The role will a require an experienced Medical Affairs professional to undertake a key role in the US Medical Affairs group to support both licenced and developmental products at this exciting time of growth for the company.
Provide high quality Medical Information service to both internal and external customers, recording comprehensive details to the Global Enquiry Management System and operating in line with local SOPs, Copyright Law, DIA, OIG and FDA guidelines.
Effectively manage Medical Information Call Center, encompassing strategy, best practices and team staffing, with a view to answering both customer and business needs.
Collaborate with Pharmacovigilance & Quality Assurance to ensure efficient adverse event and quality reporting, in compliance with Medical Affairs, PV and Quality department guidelines, as well as patient-centric resolutions.
Identify enquiry trends and emerging issues, developing plans with Medical Affairs management team to effectively act on them.
Ensure that product knowledge and technical skills are gained, applied and maintained, and assist in developing and maintaining standard responses and procedures at all patient facing interfaces, including medical information, product supply, and the other aforementioned partners.
In collaboration with Medical Affairs Senior Management, innovate and enhance traditional Call Center efforts, working with interdepartmental teams to raise awareness of the Medical Information function and value.
Provide training, guidance and career development support to members of the Medical Information team, as well as day-to-day management of the team.
Work with Medical Affairs management to review, improve and develop the Medical Information Department to meet changing business needs; provide department value to internal stakeholders beyond Call Center excellence.
Manage Medical Information Specialists’ functions in the Call Center, while also supporting the Department’s growth as a Medical Resource for other internal stakeholders including JRC, Clinical Development, Managed Care, Publications and R&D.
Liaise with domestic and international team members to ensure uniformity of information delivery, best practices, as well as resolution of enquiries.
Advanced degree in Life Sciences, Pharmacy or related field; doctorate level preferred
2+ years experience in Medical information for pharmaceutical/device; 4+ years of experience preferred
Experience with Managed Markets and Patient Assistance Programs preferred
Ability and desire to innovate and implement a vision for Medical Information beyond traditional functions
Neurology or Epilepsy experience, and rare disease experience preferred
Competency with scientific/medical terminology, as well as business acumen
Ability to quickly learn new software and contribute to design
Report writing experience
Experience with content management systems such Veeva, IRMS and Salesforce
Knowledge of medical information systems; expertise in medical information best practice preferred
Knowledge of US pharmacovigilance and other relevant regulatory requirements
Excellent digital proficiencies and high learning capacity for software
AMCP dossier experience
Experience launching a new product and developing a medical information plan
Proficiency with MS Office
Impeccable attention to detail, paired with an action-based orientation and innovative approach
Positive collaborative attitude
Strong and fluent communication skills, including ability to converse on lay-person level with compassion
Ability to work within a commercially-focused, fast-moving and delivery-orientated environment
Internal Number: R0001131
About Greenwich Biosciences
Greenwich Biosciences, Inc. vision is to make a positive difference in the lives of patients through the development of a portfolio of cannabinoid prescription medicines in a wide range of therapeutic indications. Our strategy is to build on our world leading position in the field of cannabinoid science and in the research, development and commercialization of cannabinoid molecules as novel prescription pharmaceutical therapeutic candidates.
Epidiolex is Greenwich’s lead cannabinoid product candidate and is a proprietary oral solution of pure plant-derived cannabidiol, or CBD. Greenwich’s Epidiolex development is initially concentrating on severe, orphan, early-onset, treatment-resistant epilepsy syndromes including Dravet syndrome, Lennox-Gastaut syndrome (LGS), Tuberous Sclerosis Complex (TSC) and Infantile Spasms (IS).
We have made a commitment to establish a fully integrated US operation to commercialize the product, with our US headquarters in Carlsbad, CA. Our Parent company (GW Pharmaceuticals, PLC), was founded in 1998 and is based in the UK.
We are continuing to build out our team and are looking for talented individuals dedicated to making a difference in the lives of our patients.