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The Patient Financial Services Department is seeking a Patient Financial Services Specialist to work in collaboration with the MSK clinical and administrative staff, patients, and insurance carriers. In this role, you will play an integral role in MSK's ability to expand access to care. This is essential for reducing the financial barriers experienced by patients being treated for cancer.

You Are:

• An effective communicator, capable of strategizing how to connect with different audiences and craft communications based on that understanding.
• Someone that can work autonomously and handle difficult interactions.
• Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances.
• Results-oriented and agile to adapt to new opportunities and tough challenges with high energy, and passion.
• Actively seeking new ways to grow and be challenged, using both formal and informal development.

You Will:

• Lead the patient insurance authorization process for services that are requested by the clinical staff responsible for the patients care which include chemotherapy, radiology tests, physical therapy, and supportive drug therapy.
• Work proactively with insurance carriers to ensure that all of the required information for payment has been received in a timely fashion.
• Communicate and advise the clinical team on any changes in insurance companies reimbursement practices related to the authorization of process.
• Maintain ongoing communication with the clinical team during the authorization process to provide timely updates on the outcomes of the requests for services from insurance carriers.
• Escalate the need for patient reeducation and counseling on their insurance coverage and explain payment options that available to them.

You Have:

• A Bachelor's degree preferred, High School Diploma/GED required.
• Excellent written and verbal communication skills.
• Ability to work independently and capable of making decisions.
• Patient or customer service experience.

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