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Duke University Health System Logo
Duke University Health System

Durham, North Carolina

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Duke University Health System

Durham, North Carolina

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Vanderbilt Health

Nashville, Tennessee

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Northeast Georgia Health System

Gainesville, Georgia

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AdventHealth

Celebration, Florida

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Nemours

Wilmington, Delaware

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AdventHealth

Tampa, Florida

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ScionHealth

West Monroe, Louisiana

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Vanderbilt Health

Nashville, Tennessee

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Children's Minnesota

Minneapolis, Minnesota

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Vanderbilt Health

Nashville, Tennessee

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Children's Minnesota

MN and WI Remote, Minnesota

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Vanderbilt Health

Nashville, Tennessee

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Vanderbilt Health

Nashville, Tennessee

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Vanderbilt Health

Nashville, Tennessee

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Rush University Medical Center

Chicago, Illinois

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Fred Hutchinson Cancer Center

Seattle, Washington

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Vanderbilt Health

Nashville, Tennessee

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Fred Hutchinson Cancer Center

Seattle, Washington

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Duke University Health System

Raleigh, North Carolina

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SUNY Optometry

New York, New York

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Phoenix Children's

Phoenix, Arizona

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Duke University Health System

Durham, North Carolina

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Patient Liaison
Job SummaryFacilitates communication between patients, representatives, families, physicians, system employees, institutions, departments and community resources. Assists with providing a channel through which patients and representatives can resolve issues, concerns and unmet needs. Assists in coordinating the resolution of complaints and grievances within the system and the community. De-escalates situations which may cause harm within the system and provides a comforting and supportive atmosphere to patients, representatives, providers and staff.Job DutiesCollects and analyzes patient complaint and grievance data to identify opportunities to improve patient and customer services in a collaborative role with management.Investigates and analyses pati


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