Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a PDT IT Application Support and Delivery Analyst.
At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
As a Global Manufacturing IT Digital Product Analyst, you will be a key player researching and improving upon existing technology and process, you will also, onboard new system support plans and hyper-care.
Regular In person center support â AZ and mountain time
Regular prod support including on call
Provide run team and UAMS application training and KBA
Provide weekly reports on application support performance
Work with operations to develop application support SLAs and KBAs
Integrate and leverage other application support teams and processes ex. Global and EU
Onboard and create application support processes
Work with dev teams for feedback and process and technology improvements
BEHAVIORAL, EDUCATION, COMPETENCIES AND SKILLS:
Bachelor's degree preferred.
Ability to work effectively in a team environment.
Ability to work independently, under minimal direct supervision.
Strong analytical, communication, interpersonal and organizational skills required.
Strong verbal and written English communication skills.
Strong people and customer service skills, ability to work and communicate effectively with various stakeholders.
Ability to think independently and outside of the box to resolve issues.
Previous plasma center or other quality environment experience preferred.
GDP and cGMP knowledge beneficial.
This posting excludes CO candidates
USA - AZ - Phoenix
Internal Number: R0040864
About Biolife Plasma Services
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.