As the Client Services Supervisor in Department of Pathology and Laboratory Medicine, you’ll lead the customer services team for our Immunogenetics Center. In this important, high-visibility position, you will:
•Oversee operational activities and directly supervise ten lab technicians •Manage sample procurement, processing, storage, shipping, distribution and tracking •Oversee pricing, quotes, billing, reporting and communication of test results •Lead client services team to ensure compliance with clinical testing requirements •Collaborate with our researchers and external clients to assure effective management of special projects and clinical trials •Manage data entry/retrieval from the electronic medical record, laboratory management system and biorepository tracking software •Meet client needs and fulfill the mission of the Immunogenetics Center
Qualifications•Must have experience in receiving or client services within a clinical laboratory •Three years of supervisory experience, strongly preferred •Exceptional planning, problem solving, organizational and supervisory skills •Ability to troubleshoot issues that arise outside of normal working hours •Outstanding interpersonal and relationship-building abilities
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.