CU Medicine (formerly University Physicians, Inc.) is dedicated to providing healthcare and administrative support to the University Of Colorado School Of Medicine’s nearly 3,000 providers.
We are seeking a highly motivated Revenue Cycle Liaison Manager to join our leadership team.
The Revenue Cycle Liaison Manager is responsible for direct oversight of all Revenue Cycle Liaisons in an effort to ensure this team is providing comprehensive analysis of billing and collection (B&C), charge capture, and coding trends to our customer base (i.e. School of Medicine (SOM) department, division, and related clinical specialties). This includes consistent monitoring, reporting, and communication of department-specific trends and further effects on overall revenue cycle performance. The individual in this position will serve as the key representative between CU Medicine business office functions, SOM departments, and affiliate organizations &/or stakeholders (e.g. front-end hospital operations) to proactively identify opportunities and assist in the resolution of issues. The focus of the Manager is to develop and maintain a strong team of professionals with the ultimate goal of maximizing reimbursement in a cost-effective manner while complying with federal, state, and payor-specific billing requirements.
Duties include but are not limited to:
- Observe, evaluate and coach members of the liaison team with the goal of meeting stakeholder expectations of the role.
- Demonstrate ownership of KPIs (trends, analysis, action items).
- Maintain standardized processes, deliverables and communication paths for all members and customers of the Revenue Cycle Liaison Team.
- Continual monitoring of the workload assigned to each Revenue Cycle Liaison to ensure that our resources are used efficiently and effectively, and resources are adequate to maintain expected level of service.
- Partner with the Sr Director of Revenue Services to continually evolve and iteratively improve the liaison model.
- Facilitate regular meetings with assigned SOM department/division administrators to discuss financial and revenue cycle performance metrics, key trends, reimbursement opportunities, and other relevant topics.
- Promote proactive analysis and advanced preparation for all meetings
- Consistently review and analyze financial performance and trends for presentation at regular SOM department/division administrator meetings and proactive issues management.
- Collaborate with the CU Medicine business intelligence team to prepare, assemble, and analyze standard revenue cycle reports for assigned SOM departments/divisions.
- Audit allowance write-offs to control losses due to errors and maintain integrity in the tracking mechanism that ensures reliable reporting of controllable and uncontrollable impacts to revenue.
- Maintain an in-depth knowledge of federal, state, and all third-party insurance policies, practices, and procedures. Continuously monitor, educate, and implement changes to government and payor-specific policies and overall revenue cycle improvement in the assigned SOM department.
- Analyze front-end-related trends, proposing recommendations to decrease ongoing deficiencies. Subsequently, work collaboratively with front-end stakeholders to reduce actions that impact insurance, registration, billing, claims, reimbursement, coding, and collections performance.
- Perform other duties and assist with special projects/initiatives as assigned.